Frequently Asked Questions

How do I know my information is safe?

Security is of paramount importance to us. This payment site is hosted on secure servers and your account data is secured through Secure Sockets Layer (SSL) and 128 bit encryption. Additionally; only the last four digits of your account number are visible to authorized users; no one in our organization has access to your full card or bank account number. Our payment system meets all requirements of Payment Card Industry Data Security Standards (PCI DSS). To learn more about PCI DSS, please click here.

Why do I have to register in order to make payments through this site?

Registration is required for your security and convenience. Once you complete the simple registration form, you may login to make payments, view your payment history and print reports for insurance and/or tax purposes. SoberHood does not share your information with any third party other than those directly involved in processing the transactions you authorize through this site. To learn more regarding our Privacy Policy, please click the link at the bottom of this page.

How do I know payments will be properly credited to the correct account?

Registration ensures your payments are properly credited to the intended account. Both you and our authorized personnel receive email confirmation of each payment. This confirmation includes the resident name in addition to an itemization of the payment details. All account activity is maintained in our administrative database, providing both the registered user and SoberHood instant access to a complete and accurate payment history.

Why do I have to pay a "Convenience Fee" in order to make payment thru this site?

You are free to choose an alternative method of making payment. This website function is provided donors and members as a convenient payment channel. There are significant costs attendant to offering and maintaining its functionality. In order to accept credit card, debit card and eCheck payments online, we are required to establish merchant accounts, maintain a Secure Payment Site, meet Payment Card Industry Data Security Standards (PCI DSS) and pay fees associated with the acceptance of electronic payment through this site. These costs originate directly from our decision to provide a convenient payment channel to those of you who do, in fact, find it convenient.